Frequently Asked Questions

Product-Related Questions

What is the warranty policy for mobile phones?
All new mobile phones come with a manufacturer’s warranty covering manufacturing defects, but it does not include damage caused by human factors (such as physical or liquid damage). For warranty details, please send your order number and product information via email to mobilecityinfo001@gmail.com or call the customer service hotline at +852-96538330 for specific support.
Are products in stock? If not, how long is the estimated delivery time?
Product availability varies by model. Please confirm the stock status of specific products by emailing mobilecityinfo001@gmail.com or calling +852-96538330. If out of stock, the estimated delivery time is typically 3 to 7 working days after placing an order, depending on the supplier’s inventory recovery.
What payment methods are supported?
We support payments via AlipayHK, PayMe and WeChat Pay. Please confirm payment details by emailing mobilecityinfo001@gmail.com or calling +852-96538330 when placing an order, and follow the provided instructions.

Which regions are covered by delivery?
Delivery services currently cover Hong Kong. For specific coverage areas or special regions, please contact us via email at mobilecityinfo001@gmail.com or call +852-96538330.
What is the process for canceling an order or returning a product?
If the order has not yet been shipped, you may contact us via email at mobilecityinfo001@gmail.com or by calling +852-96538330 to submit a cancellation request with your order number. For returns, please contact us within 30 days of receiving the product using the same methods, explain the reason for the return, and follow the instructions to send the product back in its original packaging. Return shipping costs are borne by the buyer.
What are the delivery fees? Is free delivery available?
Delivery fees vary based on order amount and delivery region, with a standard fee of HKD 40 per order. Free delivery is available for orders exceeding HKD 500. Please confirm specific fees by emailing mobilecityinfo001@gmail.com or calling +852-96538330.